Send us a Message

Phone

+1 (555) 123-4567

Mon-Fri: 9AM-6PM PT
Sat-Sun: 10AM-4PM PT

Email

[email protected]

Response time: Within 24 hours

Visit Us

123 Coffee Lane
Portland, OR 97214
United States

Business Hours

Weekdays

9:00 AM - 6:00 PM PT

Weekends

10:00 AM - 4:00 PM PT

Holiday Hours

By appointment only

Support

24/7 Email & Chat

Frequently Asked Questions

How long does shipping take?

We offer free standard shipping on orders over $50, which typically takes 2-3 business days. Express shipping is also available for faster delivery. Once your order ships, you'll receive a tracking number via email.

Can I return or exchange coffee?

We stand behind the quality of our coffee. If you're not completely satisfied, we offer a 30-day money-back guarantee. Contact our customer service team to arrange a return or exchange.

How should I store my coffee?

Store coffee in an airtight container away from light, heat, and moisture. A cool, dark cupboard is ideal. For best results, use the beans within 2-3 weeks of opening. Whole beans stay fresh longer than ground coffee.

Do you offer bulk or wholesale pricing?

Yes! We offer special pricing for bulk orders and wholesale accounts. Contact our wholesale team at [email protected] for more information about volume discounts and partnership opportunities.

Are your beans shade-grown and fair trade?

All our beans are ethically sourced from farmers who practice sustainable and fair-trade farming. Many of our origins use shade-grown techniques that support biodiversity and environmental conservation.

Can you accommodate dietary restrictions?

Coffee is naturally vegan, gluten-free, and suitable for most diets. Our packaging is also recyclable and we're continually working to reduce our environmental impact. Contact us if you have specific concerns.